FAQs

How Can I Schedule an Appointment?

Appointments may be scheduled by calling (404) 815-1957 or on this site with a Patient Portal Account.

Is There Parking On-Site?

Yes, please proceed carefully up our extremely narrow driveway to the parking lot is in the back of the building.

For easier ingress and egress please use the alley that opens on Frederica beside the Bank of America branch location.

Do You Take Walk-Ins?

Yes, Scheduled appointments are given priority over walk ins but walk-ins are certainly welcome. Please arrive at least one half hour prior to listed closing time.

Can I Get a Physical Exam Today?

A true Physical Exam that your insurance will pay for includes a comprehensive evaluation requiring several steps that are outlined under your insurance contract. Generally these need to be scheduled well in advance (several weeks). Please contact your insurance carrier to ensure that you are eligible. Then call our office at (404) 815-1957 to schedule.

Can I Get a Prescription Refill?

Existing patients may trigger refill requests by contacting the pharmacy who last filled medications. New patients need to ensure that we are comfortable prescribing the medication you are taking. We recommend calling the office to ensure that we prescribe that particular medication.

Do You Prescribe Pain Medications?

Yes we do for acutely painful conditions, short courses of pain medication are prescribed. We do not provide ongoing pain management for chronically painful conditions. We do not prescribe pure narcotics such as Oxycontin or Fentanyl, but we do prescribe metamphetamine derivatives like Adderall and Benzodiazepines like Xanax with a prescription.

What Do I Do If I Have a Question About My Bill?

Please make every attempt to understand your own insurance plan. We see roughly nine thousand patients a year with nine thousand different insurance plans. We do not know the nuances of your plan. Please contact your insurance company before you are seen if you want to ensure you have benefits for your particular concern.

Do you take Medicare, Medicaid, or Tricare?

No, no and no. We do not take those forms of reimbursement.

Do You Treat Infants?

Yes over 6 months of age. We do not provide pediatric vaccines and recommend that all children have their own pediatrician.

Are We a Free Clinic?

No, but we do have substantial discounts for uninsured patients when compared to our competitors.

Does Insurance Cover Travel Medicine Visits?

No, Highland Travel Medicine is a distinct business entity from Highland Urgent Care. Insurance companies will not pay for Travel Medicine consults or Travel Medicine vaccines

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